Refund & Shipping Policy

Shipping Policy

• All orders are shipped through registered courier companies and /or speed post only.
• Orders are shipped within 3-5 working days (within India) or as per the  delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / India postal norms.
• The Cloth Kitchen is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 4-9 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
• A standard shipping fee of INR 150/- will be charged on all orders.
• ​We ship on all weekdays (Monday to Saturday), excluding public holidays.
• Once the products are shipped from our location, we will send you the shipper’s reference number (airway bill number/docket number) along with the courier company details through email.
• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• To return your product (kindly check the return and refund policy before returning), you should mail your product to:

                   The Cloth Kitchen

                   old no 15/2, new no 18, Appakkanu st,

                   Royapettah

                   Chennai -600014

                   Ph:9940043581

Return & Refund Policy

All products are pre-checked for quality and defects before they are shipped. In spite of our best efforts, if you find the product delivered is damaged kindly email us at theclothkitchen.shop@gmail.com for Return procedure within 24hours of delivery. The decision to accept returns rests solely with the The Cloth Kitchen Team.

Once the products are shipped no returns will be accepted unless the above mentioned details stands true.

If the product is disliked by the customer or changes his/her mind after placing the order it is not eligible for exchange/cancellation.

The photos of all products are taken under neutral lighting conditions, and we make the best possible effort to reproduce the exact product color. Sometimes the colors may look different due to the temperature of your monitor and/or device settings. Returns/exchange is denied to deviations in colour from the product displayed to the product received by you.

Please ensure that Product/Products are returned in original condition and packaging in order to get your full credit. Kindly note that this is a non-negotiable policy.

Once the The Cloth Kitchen team decides to accept the request, It shall take a week’s time to refund or exchange.

Cancellation Policy

We at , The Cloth Kitchen believe in helping its customers as far as possible, and has, therefore, a liberal cancellation policy. Under this policy:

• Cancellations will considered if the request made within 2 hours of placing an order.
• you can e-mail us on theclothkitchen.shop@gmail.com with your order number to cancel, or contact us on +91 9940043581
• No cancellations entertained for those products after that time frame, as our products are handmade and made on order.
• No cancellations entertained for those products that The Cloth Kitchen marketing team has obtained on special occasions like (e.g. Women’s day, Diwali, and Valentine’s Day). These are limited occasion offers, and therefore cancellations are not possible.